TrustRide Mallorca

Yes. TrustRide provides private airport transfers, specialising in the route between Palma de Mallorca Airport (PMI) and Playa de Muro. Request a pickup from the airport to your accommodation or the reverse journey. For other destinations in Mallorca, contact us to check availability.

Complete the booking form with your pickup and destination addresses, travel date and time, passenger numbers and luggage. Include your flight number for an airport arrival. Submit your request at least 48 hours before your travel date. Our team reviews availability and confirms by email; sending the form does not by itself confirm the transfer.

Yes. Send a separate request for each direction, with the correct date, time and pickup address. For a return to Palma Airport, choose a pickup time that allows for the journey and your airline’s check-in requirements. Make sure both journeys have been confirmed by our team.

Child seats are available on request. Include adults and children in your passenger details and select the child-seat option on the form. Contact us about the seat requirements for your party so we can check the arrangements before confirming.

You can pay in cash or by card when you arrive at your destination. To make things easier, we accept most major credit and debit cards (EXCEPT AMERICAN EXPRESS). If you'd like to pay by card, please mention it when booking so we can have the card reader ready.

We get it—plans change. If you need to cancel, please do so at least 48 hours in advance to avoid disrupting other passengers. Since we operate on a flexible basis, pickup time adjustments are usually no problem as long as we have availability on the day.

Please contact us if your flight changes or you expect to be delayed at the airport. We will review the pickup arrangements and may need to reschedule or arrange another vehicle, depending on availability. Significant delays can mean that we cannot provide the transfer and you need alternative transport. Check your confirmation for the agreed meeting point and waiting arrangements.

Hotel pickups can only be rescheduled for exceptional reasons, such as emergencies. You'll need to provide at least 48 hours' notice, and it's subject to availability. If you need to adjust your pickup time, we'll do our best to send another vehicle or reschedule, depending on our availability. However, if we can't find a workable solution, we won't be able to provide the service at that time. We appreciate your understanding, and we always aim to offer the best service possible within our means.

For legal, regulatory, safety, comfort, and cleanliness reasons, smoking (including electronic cigarettes) and eating are prohibited within the vehicle. Furthermore, to ensure the safety of all passengers, the consumption of alcoholic beverages is not permitted during the journey. We appreciate your understanding and cooperation in maintaining a clean and comfortable environment for everyone. (Should any passenger feel unwell during the journey, we can provide bags for personal use.)

We understand that travelling with your pets is important. Small pets in carriers may be accepted upon prior request, provided they do not interfere with the comfort and safety of other passengers. Please inform us about your pet at the time of booking to ensure sufficient space and compliance with safety regulations.

Our service is designed for comfortable and efficient transfers. We request that you avoid overloading the vehicle with excessive luggage. If you need to transport large or special items (e.g., bicycles, etc.), please inform us at the time of booking to ensure we have sufficient space and to coordinate any necessary adjustments. (Please note that the vehicle does not have an additional luggage trolley.)

Yes, passengers are welcome to listen to music or use electronic devices during the journey. However, we ask that you respect the tranquillity of other passengers and, if you wish, use headphones. Furthermore, if you prefer music in the vehicle, you can tell us the style of music you like, and we will happily adjust the radio for your comfort.

In principle, no. Additional stops may be possible only in cases of urgency or emergency. Even if requested in advance at the time of booking, it is not possible - as while we are taking one family, we are on our way to pick up another. Depending on the time available and the route, we will do our best to accommodate it if it is absolutely necessary. However, if they are not mentioned at the time of booking, we may not be able to make additional stops without a prior rescheduling of the service.